How to return my order?
We are committed to your complete satisfaction. Should you wish to return your eyewear, we offer a 14-day return policy, commencing from the date of delivery. To initiate a return, please follow these refined steps:
1. Ensure Eligibility: Items must be returned in their original, unused condition, with all protective materials and tags intact. The original packaging, including any cases or cloths, must also be returned in pristine condition.
2. Contact Us: Please reach out to our customer service team at help@hillseyewear.com to request a return authorization. We will provide you with a return shipping label and further instructions.
3. Secure Packaging: Carefully repackage your eyewear in its original packaging to prevent damage during transit.
4. Ship with Care: Affix the provided return shipping label to your package and ship it from a reputable carrier.
5. Refund Processing: Once we receive and inspect your returned eyewear, we will process your refund to the original method of payment. Please allow 7 business days for the refund to appear on your statement.
Experience our eyewear with the confidence of a seamless return process, designed to ensure your complete peace of mind
